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“Our entire fleet will be brought up to a new high standard, with leather seats in First Class and improvements across the Standard class carriages, toilets and vestibules.
We’ll also switch to using LED lighting on board which, as well as being better for the environment, will improve the reliability of power sockets for charging mobile phones and laptops.
We recognise that people have differing needs and care requirements and our people are trained to offer support so travelling is as comfortable as possible.
We’re starting our investments early to get a head start on improvements for passengers, with a refurbishment to our current fleet due to begin in early 2015.We have planned £7.8m worth of investments to improve the reliability, capacity and comfort of Grand Central Rail services over the next 12 years.Following the extension of our operating licence, which gives us permission to run trains between London, the North East and Yorkshire until 2026, we will invest significantly in the comfort and reliability of our fleet of trains as well as passenger facilities at stations.In Denmark we continue to have excellent satisfaction levels on our buses in Copenhagen, with the latest client body customer satisfaction data showing Arriva topping the ratings with 85 per cent of passengers satisfied with our services.In rail, our latest customer satisfaction rating was an average of 77 per cent and 97 per cent of our trains ran on time, with the Danish National Audit Office confirming that the Danish government has saved DKK 303 million (€40 million) over the course of Denmark’s first private rail contract, which Arriva has operated since 2003.
It could do with a better layout for aesthetic reasons but that was a speed dating in bristol ago so it may have already been updated!